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Technical Support

Hours of Operation - 7:30am to 4:30pm
Fill out the form below to have your technical HVAC questions answered.

Click to View Tech Support FAQs

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Order Technical Support:

To order Technical Support via phone or on-site:

  1. Add the below Technical Support option to your cart and check out*.
  2. Note the Order # after checkout
  3. Complete the form at left and add the Order# under ‘Tech Support Order#’
  4. Submit form and someone from our Technical Support team will be in contact with you shortly.

*Note: A CE eComm account is required to pay for Technical Support online. To register for an eComm account, click here.

  • Phone
    Tech Support Phone $100.00
    This fee covers phone support per case for Residential Unitary & Rooftop troubleshooting. Call back times are normally within 15 to 45 minutes of initial call between 7:30AM and 4:30PM EST. These times are approximate and can be effected by weather and other conditions beyond our control. Any call not returned the same day will take first priority the follow business day.

    Order PHONE Support


    • On-site
      Tech Support Site $300.00
      This fee covers phone support per case for Residential Unitary & Rooftop troubleshooting. Call back times are normally within 15 to 45 minutes of initial call between 7:30AM and 4:30PM EST. These times are approximate and can be effected by weather and other conditions beyond our control. Any call not returned the same day will take first priority the follow business day.

      Order ON SITE Support