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Technical Support

Hours of Operation - 7:30am to 4:30pm
Fill out the form below to have your technical HVAC questions answered.

Click to View Tech Support FAQs

Technical Support Form

Account info

Account Name

Account Number

Main Office Phone #

Contact Information

Contact Name

Email

Contact Phone #

Product Information

Equipment Model #

Equipment Serial #

Product Brand

Address Information

Address

City

State

ZIP Code

Request

Description of Request

Attachments (30 MB Max)

Fault Code

Region Code

Owner Queue ID

Submitting a Request for Technical Support

For Technical Support via Phone or On-Site:

Complete the form at left.
Submit the form and someone from our Technical Support team will be in contact with you shortly.

Phone Support

Free technical support via phone is available to customers Monday-Friday, from 7:30am to 4:30pm EST. Support is provided for Residential Unitary and Rooftop products. Customers will receive a callback to be assigned a case number and if necessary will receive a return call from one of our Customer Assurance Managers. Call back times are generally within 15 to 45 minutes of the initial call. Call back times may be effected by high call volumes during peak seasons, inclement weather, as well as Federal Holidays. Any call not returned the same day will take first priority the follow business day.
- On-Site Visit (Fee: $300.00)
  
  In the event your case cannot be resolved by phone we can arrange for an on-site visit with one of our qualified Customer Assurance Managers. This service is for contractors who must have an open account with CE, and covers one (1) site visit for Residential Unitary & Rooftop troubleshooting. The Dealer contractor is responsible for any service related tasks needing to be performed on equipment during the visit.
  VRF Start Up Information
  
  To request VRF Assisted Startup please do the following:
  1. Fill out a checklist for each system & control to be started up (listed below).
  2. Save each checklist locally on your computer/phone/tablet as a .pdf file or equal.
  3. Complete the Tech Support Form to the left on this page and attach the checklist(s) and any relevant documents.
  4. As-built piping drawings will be required, attach if completed.
  5. Click “Submit”
  Toshiba Carrier
  - Toshiba Carrier Mini VRF Installation Checklist
  - Toshiba Carrier VRF Installation Checklist
  - Toshiba Carrier VRF Centralized Control Checklist
  - Carrier-Bryant Mini VRF Installation Checklist
  - Carrier-Bryant VRF Installation Checklist
  - Carrier-Bryant VRF Centralized Control Checklist
  - Ductless Start Up Report Form
  - VRF Start Up Report Form
  - DOWNLOAD the CE VRF Start Up Guide (ver 1.1)

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